Returns & Exchanges
Due to the perishable nature of our bite-sized treats, we are unable to accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out to our team within 48 hours of delivery for a replacement or store credit.
Inspect Your Package
Upon arrival, please immediately check your cupcakes or macarons to ensure they arrived in perfect condition and match your order details.
Document Any Issues
If there is a problem with your treats, take clear photos of the packaging and the product to help our team understand what went wrong.
Contact Customer Care
Email our support team at hello@bakedbymelissa.com with your order number and photos within 48 hours of the delivery timestamp.
Resolution Process
Our team will review your claim and, if eligible, issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing